Cancellation Policy for Paid Appointments

We understand that plans can change, and we aim to accommodate your needs as best as possible. Below is our cancellation policy for appointments paid in advance:

1. Cancellation Notice:
   • Cancellations must be made at least 24 hours prior to the scheduled appointment time to be eligible for a refund or rescheduling.
2. Refunds:
   • If the appointment is canceled within the required 24-hour notice period, a full refund will be issued to the original payment method.
   • Cancellations made less than 24 hours before the appointment will not be eligible for a refund.
3. Rescheduling:
   • Appointments rescheduled with at least 24 hours’ notice can be moved to a later date at no additional cost.
   • Rescheduling requests made less than 24 hours prior to the appointment will incur a rescheduling fee of $10 or be treated as a late cancellation.
4. No-Shows:
   • Failure to attend the appointment without prior notice will be considered a no-show. No refunds or rescheduling options will be provided for no-shows.
5. Exceptional Circumstances:
   • We understand that emergencies can happen. If unforeseen circumstances prevent you from attending, please contact us as soon as possible. Exceptions to this policy will be considered on a case-by-case basis at our discretion.
6. Contact for Cancellations or Rescheduling:
   • To cancel or reschedule, please contact us via email at info@insightsfalcon.com or use the WhatsApp form available on our website.

By booking and paying for an appointment, you agree to abide by this cancellation policy. If you have any questions or concerns, please feel free to reach out.